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Please turn the power back on for the Hart family. They have paid for all their electric, and having electric service shouldn’t require them to give up health, privacy, or pay extra to retain those. “Since 1937” you’ve been delivering and charging for electricity without radiation-emitting devices. Your efficiency should be high by now – there’s no reason to charge more for doing the same thing you’ve always done, independent of energy rates.

It seems like you and other utilities charging these “opt-out” fees are trying to penalize people simply for not wanting a new product. It’s not sustainable business to treat customers this way. You want to charge extra to the Harts so that other people won’t get rid of the wireless meters too. If the wireless meters are so good, how come nobody wants them – except Big Gov’t and Big Energy? Your customers – the ones who pay you – area the ones you should be listening to. Ignore them at your own peril – that’s how business works.

In summary, opt-out is visible for what it really is – extortion and coercion. Bullying customers because they don’t want to buy a new product is not the way to succeed in business. Instead I would recommend listening to the needs of your customers – and I know no one has been asking you for smart meters. I’m sure it’s the opposite – people have been asking about them because they don’t want them. There was and is no demand for smart meters by consumers. So stop trying to strong-arm your coop members into taking the things.

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I’ve been trying to call them as well, but they don’t pick up. I’m wondering if they see an unknown area code and decide not to pick up thinking it is someone calling about your situation. My heart goes out to your family, Josh. I hope this hardship ends soon. I hope they see the foolishness of what they are doing to you.